
Cocktail Waitress
Department: Bars
Brand: Costa Cruises

Preferred: Ability to understand English and use basic expressions for everyday needs.
Responsibilities:
- Provide excellent table service, promote new sales to increase Bar revenue, and enhance guest satisfaction as per Bar manual.
- Clean and set up assigned Bar lounge with proper materials and sanitation rules for service start.
- Maintain setup, prepare snacks, and provide continuous cleaning during shift to ensure service.
- Clean Bar lounge at end of shift and assist with storing materials for spotless readiness the next day.
- Report guest complaints to superiors for fast and effective resolution if unable to address directly.
- Contribute to a work environment supporting a successful safety culture by following safety policies and procedures actively.
- Think strategically, focusing on financial results with a broad and forward-thinking approach.
- Prioritize guest and internal client satisfaction, ensuring excellent service quality, and exceeding expectations in line with brand positioning.
- Communicate effectively, work in a team, build networks, and demonstrate transparency and respect, considering and respecting diversity.