IT Technician
Department: Deck & Technical
Brand: Carnival UK
Primary Responsibility of the Role:
- Prioritize, escalate, and resolve incidents concerning Ships IT systems, including Network Infrastructure, Applications, Desktop, End User Hardware, and iCafe, under the guidance of the IT Officer.
- Assist in managing open incident queues, ensuring regular updates to users and shore teams, and liaising directly with vendors when necessary.
- Fulfill user Service Requests assigned by the IT Officer.
- Proactively monitor key applications and hardware, resolving or escalating issues as needed.
- Perform proactive maintenance of Ships IT hardware, including Card printers and MFDs.
- Maintain all Ships IT inventories, following the RMA process for in-use and spare equipment.
- Aid in the security and fault-finding of Ships OT systems as directed.
- Adhere to and promote IT Security and compliance processes and procedures onboard.
- Ensure all tasks are executed safely and in accordance with current safety and company regulations, providing assistance to other crew members as needed.
